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Call & Contact Center Expo - Stand 3070 on 24-25 April 2024 at the Las Vegas Convention Center. Book a meeting now!
Call & Contact Center Expo - Stand 3070 on 24-25 April 2024 at the Las Vegas Convention Center. Book a meeting now!

A Multi-Tenant Contact Center Software

AWESOME BENEFITS

Easy Integrations

A WebRTC-based multi-tenant Contact Center solution capable of handling large call volumes and additional features on top of the standard contact center solution offerings.

Using CallCentr8, we can easily deploy or integrate any out-of-the-box 3rd party integrations with all your other critical business tools.

FAQ

CallCentr8 FAQs

  • CallCentr8 is a multi-tenant contact center software designed to empower businesses of all sizes with advanced features for handling large volumes of inbound and outbound calls. It is designed for businesses of all sizes.
  • CallCentr8 has ACL, multiple dialer support (Auto, Progressive, and Manual), advanced dashboard and reporting capabilities, ACD, Web-based softphone, voicemail support, essential call center call management features such as a barge, whisper, and coach, and many more.
  • Absolutely! CallCentr8 offers an auto dialer feature that allows agents to automate the calling process.
  • Yes, CallCentr8 can be integrated with any CRM upon client request. However, this will require additional customization and development work.

CallCentr8 prioritizes uptime with a failover mechanism to ensure uninterrupted service in case of technical issues.  For high availability, you can purchase additional licenses deployed in separate data centers. This ensures seamless service even if one data center experiences an outage.

  • No, CallCentr8 offers scalability to accommodate your growing business. You can create a number of extensions and agents,  with the primary limitation being the capacity of your hardware infrastructure.
  • CallCentr8 is designed to handle large volumes of inbound and outbound calls, However, the capacity of the CallCentr8 mainly depends on your server setup and architecture.