Multi-Tenant Contact Center Software
One Platform. Multiple Tenants. White-Label Ready.
CallCentr8 – One Platform For Every Call Center Operation.
Power Up Customer Call Management Efficiency by Tenfold!
With the Multi-Tenant Contact Center solution, show the door out to poor customer experience, high maintenance costs, reporting chaos, scalability challenges etc. It’s time to experience CallCentr8, which is equipped with the latest features for smarter, faster, and easier business communication.
CallCentr8- That’s Smarter and Better!
Vindaloo Softtech has designed a webRTC-based multi-tenant contact center solution to handle large call volumes effortlessly. This can prudently route inbound calls to appropriate queues and optimise call distribution. It offers exceptional scalability, and as your business grows rapidly, you can expand your call center operations without compromising your performance.
Your business can operate much smarter with Multi-Tenant Contact Center Software and its advanced features.
Manage Large Call Volumes
No Infrastructure Dependency
Superior HD Voice Quality
One Click Reporting
Remote Work and Collaboration
Specified Levels of User Access
CallCentr8, the leading contact center solution that offers 4 levels of user access - Super Admin, Tenant Admin, Supervisor, and Agent. Each level has different permissions and controls provided. All 4 distinct roles allow us to manage access and responsibilities within the call center effectively.
Automatic Call Distribution System
With an Automatic Call Distribution (ACD) System in the VoIP contact center solution, calls are intelligently routed and distributed to the appropriate queues. This optimises the customer experience and ensures efficient handling of high call volumes. The best part is that it enhances overall service quality while effectively managing many calls.
Web-Based Softphone
CallCentr8 has a user-friendly web-based softphone that not only simply facilitates calls but also displays detailed information about the caller, whether incoming or outgoing. Moreover, it can seamlessly integrate with the existing CRM upon the client’s request and may require additional customization.
Cloud-based web app solution
Our Cloud-based Contact Center Software integrates softphones with WebRTC solutions to enhance functionality and call connectivity. It transforms your laptop or desktop into a phone, enabling calls through the internet, even in areas with low network coverage.
IVR (Interactive Voice Response) Management
Equipped with IVR management, Callcentr8 allows callers to navigate automated phone menus to reach the desired department efficiently. Leveraging advanced DTMF (Dual-Tone Multi-Frequency) inputs for prompt and precise routing may require custom modifications.
Built-in Multi-Tenancy Support
This feature is a win-win fit for large corporations. It supports a built-in multi-tenancy system that manages multiple tiers of contact centers. Each tenant can have distinct configurations and data management while maintaining a unified platform. It simplifies overall management and ensuring customize operations for each entity.
CallCentr8 - Every Call Counts, Every Customer Smiles!
What’s Unique About Call Centr8?
When it comes to Call Center Software providers, Vindaloo Softtech truly leads the way. Go-CallCentr8 to efficiently empower your workforce and make your callers the happiest. We got you a home to accommodate your growing business needs.
Easy Integration
With CallCentr8, we can seamlessly deploy and integrate third-party integration with all your other essential business tools. It also supports CRM integration upon client request which may involve additional customization and development work.
Smart Monitoring
Super admins manage ACL, Trunk, and DID from the dashboard. Tenant admins can track calling performance and develop periodic reports. Supervisors have access to agent status, current call queue status, average call duration and other additional features.
Call Scripts
Using call Scripts, users can develop personalized customer interactions tailored to address specific campaigns and cater to individual customer needs. This ensures a more engaging and relevant communication experience.
Advanced Calling Techniques
This tool supports various advanced call distribution techniques that include round-robin, sequential, time-based fixed order, etc. It helps to streamline call management and balance workloads among agents.
Calling Modules
Our VoIP Contact center software solutions offer various essential calling modules such as queue management, barge, hold, and transfer capabilities. Additionally, Supervisors can use features like call barge, whisper, or coaching to support agents on a Realtime basis on call.
360° Feature Packed
Loaded with high-tech features such as Call Recording & Playback, Agent break management, Voice mail support, Music-on-Hold and Prompt management, Outgoing Rules, Disposition Management and many more.
There’s So Much More to Discover About CallCentr8
CallCentr8 FAQs
CallCentr8 is a multi-tenant contact center software designed to empower businesses of all sizes with advanced features for handling large volumes of inbound and outbound calls. It is designed for businesses of all sizes.
CallCentr8 has ACL, multiple dialer support (Auto, Progressive, and Manual), advanced dashboard and reporting capabilities, ACD, Web-based softphone, voicemail support, essential call center call management features such as a barge, whisper, and coach, and many more.
Absolutely! CallCentr8 offers an auto dialer feature that allows agents to automate the calling process.
Yes, CallCentr8 can be integrated with any CRM upon client request. However, this will require additional customization and development work.
CallCentr8 prioritizes uptime with a failover mechanism to ensure uninterrupted service in case of technical issues. For high availability, you can purchase additional licenses deployed in separate data centers. This ensures seamless service even if one data center experiences an outage.
No, CallCentr8 offers scalability to accommodate your growing business. You can create a number of extensions and agents, with the primary limitation being the capacity of your hardware infrastructure.
CallCentr8 is designed to handle large volumes of inbound and outbound calls, However, the capacity of the CallCentr8 mainly depends on your server setup and architecture.
