Products
IVR SYSTEM
IVR systems are an innovation when it comes to enabling callers to find solutions by themselves and be guided to their destination using keypad input and voice guidance. Businesses can use an IVR system to redirect calls to individual departments or pair it with an Automatic Call Distribution system to distribute calls between different agents automatically. Vindaloo Softtech can develop a robust IVR system that is smart enough to identify, classify, and route the calls to the right recipient.
If you are looking for an IVR system or need assistance with setting up your IVR menu logic, experts at Vindaloo Softtech can get it done.
Benefits of our IVR systems
- Dramatic Cut Down on Customer Care Expenses
- World Class Professional Customer Care Technique
- Standardize Customer Services
- Keeps Customers Well Informed
- Call Prioritization Possible
- Reduce Wait Time
Benefits of our IVR systems
Easy to use IVR Designer (Call Flow Design)
No matter what kind of complexity you may need in your IVR menu, you can easily set up your IVR menu in our IVR designer.
Programmed database interaction
The IVR system can be integrated with a central database to store the past interactions of the callers and also used to personalize the future interactions.
Intelligent Call Routing
The IVR system is capable of intelligently routing multiple incoming calls at the appropriate departments as per the IVR menu flow.
Multilevel Voice Responses
The IVR system can enhance customer experience by turning into a self-help assistant solving most common queries without redirecting to a technical support.
Call back, SMS, Email, and fax response
Further enhancements are possible to add 3rd party integrations to send deposition status to the callers as well as agents on email, sms, or fax.
Other Supported Features
- Automated Voice Responses
- Customized, Web-Based Admin Panel
- Call Forwarding
- Call Queuing
- Call Prioritization
- Multiple Language Voice Prompts
- Built-in Conferencing
- Music on Hold
- Custom Greeting Support
- Multiple Codec Support
- Call Recording
- Reports
Industry Verticals benefited by IVR System
Call centers and BPOs
Telecommunication companies
Banking and Finance
Healthcare
Hospitality
Human Resources Department
Automotive companies
Airlines, railways, and bus stations
News and entertainment
Educational institutions
Government organizations
Technology Foundation of IVR Systems
Web Services
Database
Framework
VoIP Framework
Why Trust Vindaloo Softtech’s VoIP Products?
- 6+ Years of Developing VoIP Products for Clients
- Top-Notch Tech Expertise With Seasoned Developers
- Budget-Friendly Services
- Complete Confidentiality With a Non-Disclosure Agreement
- Securing Ultimate Customer Satisfaction
