VoIP nowadays emerged as a great alternative for businesses to strengthen their communication system and make it expeditious. VoIP’s ability to let entrepreneurs instantly connect with their clients, staff, and others made it the right choice among businesses. And this is the reason why VoIP witnessed its rapid acceptance among various organizations.
Be it startups, mid-sized or established brands, VoIP has become an impeccable communication alternative for businesses of all sizes. Be it increased accessibility, lower call rates, portability, clear voice quality, multitasking support, or others, VoIP includes everything that prompts entrepreneurs to opt for solutions to overhaul their existing communication system.
But, choosing VoIP for your business communication may also let you face several challenges like inferior call quality. Before we discuss here the way to overcome the challenges, let’s delve into basics.
What is VoIP?
Voice Over Internet Protocol, popularly known as VoIP in short form and also IP telephone, is a combination of various technologies. It is a crucial technique that leverages the internet to deliver voice calls and also several multimedia sessions.
VoIP facilitates users to connect with others directly with the use of the internet enabled devices, be it a laptop, computer, headset, or others.
Tips to Enhance VoIP Call Quality
Let’s discuss here several methods that you can use to improve your VoIP call quality to make the communication system of your business more robust.
Purchase Quality Hardware
Always keep in mind poor quality hardware never lets you avail of the benefit of VoIP. Though cheap hardware is available at a budget-friendly cost, it will not help you in improving your communication system.
The reason is that poor quality headset, microphone, or other devices come with inferior material and also have a lack of durability. The majority of these cheap devices are available with thin wire along with poor cabling quality. And it’s a well-known fact that poorly insulated cable tends to affect call quality.
So, make sure you have top-quality hardware for your VoIP to harness its multiple advantages.
Minimize Bandwidth Usage
You can enhance the audio quality of VoIP by increasing the bandwidth of your broadband for voice calls. To do this, you need to minimize the number of startup programs, downloads, and also simultaneous calls.
Apart from this, make sure your system is performing all crucial updates, downloading, and the related task at an off time, when your internet connection is not getting any extra load.
Installation of DECT Phone
Installation of Digital Enhanced Cordless Telecommunications (DECT) is another vital step to improving the voice quality of your VoIP system. As a robust system, DECT is equipped with its own radio frequency that comes with the ability to minimize any kind of interference from those of other devices available in the same area.
VoIP system breaks the user’s voice into different data packets before it is being sent to the recipients. These data packets take different paths to hit their destination and thus, they arrive improperly or in a wrong order, which is the main reason for poor quality voice calls.
Meanwhile, you can overcome the issue with the use of Jitter. By leveraging Jitter buffers, you can make it possible to store voice data packets to help it reach the destination in proper order.
Minimize WLAN Frequency
If you use a wireless connection in your VoIP system, you can minimize the frequency of WLAN to enhance the call quality of VoIP. You will find a large number of modern routers that let you avail of the option of 2.4 GHz or 5.0 GHz.
It’s true that higher frequency is the most appropriate solution when it comes to data transfer with fast speed. As far as range and reliability are concerned, 2.4 GHz gets an edge over the higher frequency.
Therefore, if you face inferior quality of audio or call drop off, then it’s advisable to opt for the lower frequency to see the better outcomes.
Upgrade VoIP Router
Make sure your router is blessed with required processing power and should be capable of dealing with packet prioritization. It is useful in increasing VoIP call quality. If your existing router can’t handle all these, you should upgrade it instantly to boost your communication system.
So, after going through the above information, you may be now able to deal with any issues to improve your VoIP call quality. Getting in touch with the right service provider will help you a lot in this arena.
Sandip Patel – BDE
Author works as BDE at Vindaloo Softtech (VSPL) since 2016. Sandip has 10+ years of work experience in VoIP Software Development Industry. VSPL is VoIP software development and solutions provider that offers FreeSWITCH, Kamailio, OpenSIP, WebRTC and Asterisk Development.